This Privacy Notice sets out how Al Kamil Travel, is operating at 30 Oxford St, Brierfield, Nelson BB9 5LN and incorporated in the United Kingdom, and its associated trading names, protects the privacy of your personal information.
Al Kamil Travel is a reputed agency and we fully admit the importance of your personal data. Here we declare the privacy policy to protect your personal information.
1. Why do we collect this information and what for?
Being a travel agency, we need some of your information to reserve your rooms in Mecca and Medina. To manage your flights for Hajj and Umrah, we also need the following information during the course of relationship.
a. Personal and contact details, such as title, full name, contact details (address, telephone and email address)
b. Passport number, date of birth and nationality – if required by the respective airline
c. Payment information: card number, security number, expiration date and cardholder name
d. Frequent flyer numbers, car rental program and hotel room preferences (if applicable)
e. Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers).
f. Information provided by filling forms on our website – e.g. email address, where you heard about us and your travel preferences. This information will be used to keep you up to date with all our latest offers and products
g. Call recordings – calls may be recorded for the purposes of quality control and staff training
h. Social media – by interacting with the social media features on our website (Facebook, Twitter or Instagram) you will be bound by the privacy policies of the respective social media companies
i. IP address and cookies – When you access our website our servers may record data regarding your device and the network you are using to connect with us, including your IP address
2. How will we collect this information?
We collect the above-mentioned information from the following sources.
a. Information generated about you when you purchase or make enquiries, regarding a travel arrangement; via the phone, email or website
b. When you subscribe to receive marketing from us (e.g., e-newsletters)
c. When you speak to our customer services team
d. When you enter competitions or register for promotions
We may need to collect your personal information from the third party. In a situation where someone else is making reservations on your behalf or you are making reserving a package for someone. In any case we will rely on the authority of the person making the travel booking to act on behalf of any other traveler on the booking. It is agreed, you have obtained the consent of the other person for us to collect, use and disclose the other person’s personal information in accordance with this Notice.
3. What do we use your personal data for and what is the lawful basis for doing so?
3.1 Contractual
a. In order to perform our duties as a travel agent. The consequences of not providing this information are that we will be unable to complete your booking.
b. Personal and contact details are used for the purposes of completing the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements.
3.2 Legitimate interest
a. For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service.
b. Your information may also be utilized for broader reasons, such as: to provide you with travel confirmation and updates on your itinerary, to manage your booking and to allow us to contact you for customer service.
c. We may use your personal information to send you targeted marketing activities; about special offers, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.
3.3 With your consent
a. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit consent, to send you relevant promotional fares.
4. With whom do we share your personal data?
We may share your information with the following entities:
a. Primary suppliers: airlines, hotels, tour operators, transfer providers, car rental and ziyarat providers who fulfil your travel reservation
b. An individual making a third-party reservation, on your behalf
c. Third parties who provide services on our behalf, including credit card processing, business analytics and fraud prevention
d. As required or authorized by applicable law, and to comply with our legal obligations
e. Al Kamil Travel is a global business and includes operations outside the EEA. Your personal information may be disclosed to our overseas related entities in order for us to complete your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws
5. For how long do we keep your personal data on file?
a. Personal data is retained as long as is necessary, for the purpose that it was originally obtained
b. To protect us against any contractual claims, generally for a period of 6 years
c. Records are kept in line with legal and regulatory requirements / guidance
6. How do we protect your personal data?
a. We are committed to protecting your personal information. The information you provide to us is protected by using secure technology. We follow strict security procedures in the storage and disclosure of your personal information, to prevent unauthorized access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose personal information to you.
b. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
7. Your rights
You have rights under data protection laws in relation to your personal data. These include the right to:
a. Request access to your personal data
b. Request correction of your personal data
c. Request erasure of your personal data
d. Object to processing of your personal data
e. Request restriction of processing your personal data
f. Request transfer of your personal data
g. Right to withdraw consent
To exercise any of these rights, please contact us at our registered office address above or via email at info@alkamiltravel.co.uk.
You also have the right to lodge a complaint with a supervisory authority.
8. External links
Our website may contain links to third-party websites. Once you leave our website, we encourage you to read the privacy policies of each website you visit. We do not accept any responsibility or liability for these policies.
9. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page.
10. Contact Us
If you have any questions about this Privacy Notice or our data processing practices, please contact us by email at info@alkamiltravel.co.uk or by post to Al Kamil Travel at our registered office address above.